Difference between a great moving company and a terrible moving company
Regardless of how much money your company makes every year, or how great your customer, you can still own a terrible moving company. A terrible moving company can have great numbers and excellent customer service, but house some of the unhappiest employees a company can have.
There are some signs that you can look out for if you are worried that you may be apart of the terrible moving company group. For starters, ask yourself if your company has any absolutely essential employees (excluding executives or owners), then ask yourself if they were to get injured or sick and were unable to work for an extended period of time, would your company survive? If the answer is no, it wouldn’t survive, chances are you have a terrible moving company.
If you are sending out a two man crew to do a three man crews job on a regular basis, chances are you have a terrible company. If your employees dread coming into work, despite how well the business is doing, your company is probably terrible. If you push reviews or meetings to the wayside and wait until your company is less busy to do them, especially during the busiest times of the year (where your workers are pulling the most hours all year), then you have a terrible moving company. If your turnover rate is more than 80 employees a year, that is horrible and you probably have a terrible moving business.
This sounds harsh, but a moving company should not only benefit the owners, corportate or operators, it should be in the benefit of all the moving parts within the company as well. A great moving company does not need to make record profits or have the best customer service, your company can have mediocre customer reviews and make little profit but still be great. Keeping your employees satisfied should be a part of your business model, so just remember, your company would go nowhere without all of the inner parts and cogs that make it work, so grease those parts to make sure that they always work as well as they should.
7 Responses
Great advice. I have just recently joined the moving industry and my boss has been making sure that his movers have been happy. Since moral has been up, our work has improved and our customers have been very pleased. I’ll be sure to pass this article on to him.
I dont quite agree with this… even if your company is making a great profit but the movers have a bad attitude, that doesn’t mean you have a bad moving company. So what if an employee or two doesn’t like coming to work. Talk to them about having a better attitude or consequences have to be put into place.
I agree with you Stephen. The fact that a moving company is “horrible” or not should not be based if an employee has a bad attitude from time to time. Same with the turn over rate. Yes, 80+ people a year is a bit excessive but still a turn over rate should not be put into that category as well.
If someone is a mover then they need to be professional in their work. If they decide to switch careers down the road but always had a bad attitude, their boss is not going to want to give them a good recommendation. Make sure your movers are kind and courteous to whomever they are doing business with.
I hate when moving companies are under staffed. Over the years I have done my fair share of moving with businesses and personally. I have put up with several moving companies and they always seem to be short a person or two. This always puts business back because it takes them longer than expected.
Anthony, why dont you do more research on moving companies? Since you have had so much trouble you think you would learn by now…
Keep in mind that quite often many reviews of the mviong companies that you see online are totally fake. Some not so honest movers simply pay someone to post positive fake reviews for them on numerous review sites. Use your common sense. If something seems too good to be true, it probably is. If you see 50 five star reviews in a row and they sound like they were written by the same person, they probably were. Before hiring a mviong company ask to see a few real references from real people and proof that the reviews are real.