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Claims | Moving Business Network

Category: Claims

How to Provide Superior Customer Service

How to Provide Superior Customer Service

The most important aspect of any business is providing what a client actually wants and not what you think they want. There is a difference between these two. The successful businesses understand the importance of listening to their customer and hearing what they are looking for and then providing exactly what they have promised.

Moving Beyond Any Customer Expectations

Moving Beyond Any Customer Expectations

If you as a business can go beyond the customer’s expectations, then you are on a winning formula. Keep this in mind when you look at some of the award winning companies in the moving industry who go beyond the standard. If you follow their lead, you will move closer to customer expectation, and you will have the formula for the perfect business model.

A Drop in Customer Complaints for Moving Businesses

A Drop in Customer Complaints for Moving Businesses

It is fantastic news that the amount of complaints by consumers towards moving companies has dropped. The figures, according to the National Consumer Complaint Database, run by the FMCSA, have noted that the complaint figures for 2014 dropped significantly compared to 2013.

Advice from Debbie Morales The Claims Professional

Advice from Debbie Morales The Claims Professional

If you know the moving industry, you might have had the pleasure in meeting Debbie Morales, owner of Metro Claims and Relocations Service International. The only job she hasn’t experienced in the moving business is actually driving the trucks. This allows Debbie to truly understand the business and makes her an expert on everything that a moving company is involved with. However, Debbie runs a successful business in furniture restoration, accidents happen and items will suffer damage; this damage needs assessing in a short time-frame as to the possibility of repair.

The Positive Side Of Moving Claims

The Positive Side Of Moving Claims

It is easy to understand that working in a claims department is a very difficult job. People are going to vent their frustration and anger at the problem and often they don’t know where else to turn to for help. This is just one reason why a claims department needs to train their staff by teaching the best way to show these customers that you do care and you are there to put the situation right.

How to Inform Customers on Insurance Before the Move

How to Inform Customers on Insurance Before the Move

Ensuring that a client has chosen the correct insurance is important to help minimize the costs to them if something does happen to their belongings. It can’t prevent the loss of personal possessions, but it can offer compensation to ensure the customer is reimbursed for the loss or damage of their property.

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