Category: Customer

Generating Customer Feedback

Generating Customer Feedback

If you have wondered how you can improve the service to your customers, you might have touched upon the field of customer feedback forms. These are often filled in without thought or are never returned to the office. But there is a system that you, as a moving business, can sign up to. It is a service that allows your customers to give feedback electronically.

Simplified By Technology

Simplified By Technology

If you are looking to run your moving business in a way that allows you to look more professional, with the technology that gives the impression of high paid systems, now is the time to come on board with technology. Technology is developing each year and the price of technology is reducing and becoming widely available. Learn what technology can do for your business.

Mileage Rates Reduced

Mileage Rates Reduced

Individuals and businesses are eligible to claim expenses for certain instances, including traveling for medical reasons and moving. These rates have had a decrease this year, the IRS has taken the step to reduce the amounts that individuals are able to claim; the rate per mile has decreased to 23.5 cents. As with all tax cuts, this will have an impact on your business.

A Cautionary Tale of Fraud

A Cautionary Tale of Fraud

There are businesses who aim to hold clients belongings, hostage. Charging inflated prices, before the release of their personal possessions. This is illegal and businesses face prosecution and fines for these practices. It is your job to ensure that the service you offer is realistically priced and watch out for those that do not. Protecting the industry also protect your business.

Knowing Your Green Options

Knowing Your Green Options

As with all businesses, it is going to be difficult to be able to justify in your moving business all your costs when promoting the greener alternatives. But, understanding the impact that your client’s move has on the environment is part of your environmental responsibility. It is about getting the right balance between the areas that you can protect and those that are essential to the moving business. Here are some areas to consider.

Fraud in the Moving Business

Fraud in the Moving Business

As with all cases of fraud, the FMCSA has taken action against those movers that have failed to provide the service that they charged customers for. It has been found that these companies, which are situated in Florida, South Carolina and Maryland, have failed their customers and have therefore shut down five companies because of their bad practice.

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