In every company there are groups of employees that work together frequently toward a common goal. However, when there is one, or several, negative people/person, it can effect the whole groups ability to complete the job. Whether the person is complaining about other people, or gossiping about rumors, it can be effective and counter productive. Though it may be obvious to some, here are 3 ways that a negative person can affect a group.

Your making a lot of head room with your work, you’ve got a lot to do, but at this pace, you may be done by the end of the day, but then you see a bird out the window. Even simple things can be distracting, your not sure why random things get your attention but they do. Did you know that on average that it takes 20 minutes to get back where you left off? If you have 10 distractions a day, it can take you over 3 hours a day to simply get back into the swing. Thats a chunk of time.

There are extra precautionary methods that need to be taken when handling a damage claim over the phone. Keep in mind that a customer is more willing to speak their mind in a situation where they can not be seen, only heard, so handling damage claims over the phone requires more patience and finesse.

It’s inevitable, at some point in time, damages will happen on a job. You need to have a standard, clear and consistent way to handle your damage claims, whether they are real, or imagined. The following are tips on how to deal with every negative element that a damage claim can put fourth.

So, you just started a moving company, and somehow you need to make your brand memorable, even from day one. But where do you go in order to do this? For starters, don’t think your brand needs to be complex or difficult. Quite the contrary. Some of you many even think that with how much needs to be done to start up your moving company, that the brand shouldn’t be messed with in such early stages. The earlier you develop the brand, the better, because your brand is what will make you memorable and from the get go, you will need to be as memorable as possible.

Try these 5 steps to make your brand memorable –

We have all been in this situation, the customer is so angry that they are practically spiting fire. Most of us have been left clueless as to what to do and some of us have contributed to the fire. Here are 10 ways to deal with a customer who is angry with your moving services.