If you are looking to attract more customers in the moving business, this is relatively easy. It is important that you focus on customer service. This is the key area in attracting more customers because great service will lead your business forward.

Individuals and businesses are eligible to claim expenses for certain instances, including traveling for medical reasons and moving. These rates have had a decrease this year, the IRS has taken the step to reduce the amounts that individuals are able to claim; the rate per mile has decreased to 23.5 cents. As with all tax cuts, this will have an impact on your business.

Ordering boxes is an expensive process alone and there is very little profit to be made at the end of the day when you sell them to the customer. Rather than selling them and never seeing them again, have you ever thought of how much it would benefit your company to have a full refund, or a partial refund for boxes? A direct profit is still made as well, nine times out of ten, the customer does not bring all of their boxes back. For example, if a customer used 100 boxes, but only keeps 15 of them in their house at the end of the day, the other 85 are thrown away.

There are extra precautionary methods that need to be taken when handling a damage claim over the phone. Keep in mind that a customer is more willing to speak their mind in a situation where they can not be seen, only heard, so handling damage claims over the phone requires more patience and finesse.

Moving doesn’t have to be a hassle or a pain, with the right knowledge given to the customer; it can make the move stress free or maybe even enjoyable. However, very few customers know how to prepare properly or save money on their move. Here are some of the things you can do to help your […]

By far, the #1 growth factor is how a customer is treated. Far too many movers put an emphasis on moving only. Anyone can move something. Everyone will occasionally damage something. It’s how you treat the customer before, during and after the move that really matters. Remember, good service is the key. Be different than […]