Moving doesn’t have to be a hassle or a pain, with the right knowledge given to the customer; it can make the move stress free or maybe even enjoyable. However, very few customers know how to prepare properly or save money on their move. Here are some of the things you can do to help your customers and gain their trust.
First, you should ask the customer exactly what their expectancies are for the move. This can include specific fragile items, sentimentals, or just basic care questions. Some customers expect a lot, some expect very little, but some don’t know what to expect at all. Guiding them through the moving process helps them stay organized and relaxed.
One way to save money on purchasing boxes from the company you have chosen is to advise your customers to visit a local super market. There they can ask an employee if there are boxes they plan to throw out. On some jobs people may pay hundreds of dollars for boxes and materials, but wouldn’t it be great if you could help your customers get those boxes for free? Keep in mind that you want to build a long relationship with your customers, because repeat customers are the most valuable.
People often throw away their old towels, pillows and blankets when they move. Instead of doing this, tell your customers they can wrap their fragile items into them, use them as fillers for gaps or for extra padding. By following this advice, customers will spend less on packing supplies, while maintaining being environmentally friendly.
Another way to keep your customers happy and avoid potential problems is to guide them through ways of properly packing a box. If the customer finds broken or damaged items, you will likely be the one they will be blaming. Ask the customer to mark all of their boxes, the ones that have fragile items in them should be marked as fragile, this lets the mover know to take extra care of the box and helps them load it into the truck properly. Boxes should also be marked with the room name, or destination. This method can help the customer avoid the confusion of where things go at the unload destination. The trick is to be as organized as possible.
The communication relationship between a moving company and customer is essential for a successful move. It is important to stay in touch with customers before and after their move. This can help to help better your own knowledge of customer satisfaction, or what you can do better in the future.
Guest post provided by MoversCorp.com, an online marketplace of local movers and moving labor providers.
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