The most important aspect of any business is providing what a client actually wants and not what you think they want. There is a difference between these two. The successful businesses understand the importance of listening to their customer and hearing what they are looking for and then providing exactly what they have promised.

The ProMover website, Moving.org has been relaunched and revamped and it is better than ever before. Not only does it offer some great advice to people looking to move, but it can even connect customers with ProMover certified moving companies in their area.

As with any business, there are always those companies that exceed all expectations and take their company to a high level. Listening to how these companies perform daily tasks can and will have a positive influence on the workings of your moving company and employees. You might learn how to improve the service and the standards you offer.

It is fantastic news that the amount of complaints by consumers towards moving companies has dropped. The figures, according to the National Consumer Complaint Database, run by the FMCSA, have noted that the complaint figures for 2014 dropped significantly compared to 2013.

Ensuring that a client has chosen the correct insurance is important to help minimize the costs to them if something does happen to their belongings. It can’t prevent the loss of personal possessions, but it can offer compensation to ensure the customer is reimbursed for the loss or damage of their property.

Don’t cut costs in a move especially if it relates to your insurance. Often it is difficult to put a value on the possessions that you own, but under insurance could spell disaster if anything does go wrong in a move. As a mover, ensure your potential customer is fully aware of the commitment that it takes to assess the true value of the possessions they own.