How to Assess Damaged Goods with Tips from Pros

How to Assess Damaged Goods with Tips from Pros

It is important when you are looking at improving the positive parts of your moving business, you also consider the other end of the spectrum where a problem occurs and damage happens to a client’s property. At some point you are going to have to look at damages that happen to customer items.  This is just part of the moving industry because accidents happen.

There is a special group of people that are there to help you in training your staff to prevent and reduce the risk of damage. They are celebrating 50 years in 2017 and have over 900 members.  They are the CPPC, or Claims Prevention and Procedure Council.

The focus of the CPPC is to look at ways to help train professionals in the right way. It looks at different furniture that is currently popular, now very different from 50 years ago, and how to prevent damages.  The CPPC faces these changes head-on, taking into consideration how to repair an item or the best way to move them.

They also teach repair businesses and assessors how to identify fakes.  These could result in false claims issued and fraud. However, other issues need addressing. The movement of furniture internationally can cause problems because of the different temperatures and climates.  Woods can shrink and stretch in these different environments and this needs to be considered when assessing claims.

In 2011, the CPPC and the AMSA became sister organizations, where they have joined to teach and learn together. This ensures that their members have access to the current practices and information to enable them to do the best that they can.

There is still much to learn and the change in businesses and the items that are moved play an important part in the future of the CPPC.  They will continue to grow and learn, helping businesses across America.