It’s inevitable, at some point in time, damages will happen on a job. You need to have a standard, clear and consistent way to handle your damage claims, whether they are real, or imagined. The following are tips on how to deal with every negative element that a damage claim can put fourth.

So, you just started a moving company, and somehow you need to make your brand memorable, even from day one. But where do you go in order to do this? For starters, don’t think your brand needs to be complex or difficult. Quite the contrary. Some of you many even think that with how much needs to be done to start up your moving company, that the brand shouldn’t be messed with in such early stages. The earlier you develop the brand, the better, because your brand is what will make you memorable and from the get go, you will need to be as memorable as possible.

Try these 5 steps to make your brand memorable –

We have all been in this situation, the customer is so angry that they are practically spiting fire. Most of us have been left clueless as to what to do and some of us have contributed to the fire. Here are 10 ways to deal with a customer who is angry with your moving services.

Being a boss can be very difficult. But it can be especially bad if you are the boss and aren’t respected, are bad at managing your staff or are disliked. What are some preventative measures or steps you can take to become a better boss? If you’re an ultimate authority, or just a simple manager, try these –

The most important thing to consider when a customer makes a damage claim is what is a fair dollar amount for the damage. For example, breaking a lamp will cost $40, but scratching a hardwood floor will cost $1,500. In order to avoid the more drastic and expensive damage claims, you need to educate and train your movers what to look out for and be careful of while moving.

1: Beware of Interrupting

Do your best to never interrupt a customer. They may become upset if while they are explaining a problem, you interrupt with a solution. If you feel that you do need to speak while they are, cut to the chase of what you think the problem is, but stage it as a question. Through this route, the customer can either confirm or deny its relevance, and you will also save time.